Head of Engineering / Lead Architect
I directed a team of over 40 engineers, QA specialists, and product managers, overseeing the technology infrastructure for an omnichannel retail business generating over $400 million in annual revenue. I led and architected the transition from custom software solutions to a modern tech stack that included Salesforce Commerce Cloud (SFCC), Salesforce Order Management (SFOM), Mulesoft, PredictSpring Point of Sale, Shopify, and managed ERP integrations. Additionally, I managed direct-to-consumer technology platforms such as Salesforce (Commerce, Marketing, Sales, and Service Clouds), Shopify, a custom-built fulfillment engine, and JD Edwards ERP, all integrated in real-time via Mulesoft. I also optimized the customer service platform and processes, overhauling the order management system to reduce average handle times by 50% and increase CSAT scores by 20%. Furthermore, I established a more optimized DevOps process and scalable environment management strategy across multiple tech teams, which resulted in reduced development and QA cycles and accelerated time to market.
CONNECTED
Led architecture and development of Casper Glow app, initially from agency (ustwo) side before moving in-house at Casper in early 2019. Launched iOS and Android apps in January 2019, winning multiple product design awards and listed among Time's best inventions of the year. Established and grew the software team to support the development of extremely complex and innovative Connected/IoT products to improve sleep quality. Collaborated with a cross-functional team of over 50 people, including ID, ME, EE, HW, Ops, and Design functions to align on the go-to-market feature set, product requirements and engineering requirements for multiple consumer electronics products. Worked with program management, engineering leadership, and senior leadership to manage timelines and resourcing.
